Senior Client Success Manager
Aoka is a third-party municipal services provider supporting federal, state, and local governments with code compliance, inspections, and consulting services. We specialize in delivering efficient solutions for building safety, housing standards, and regulatory compliance. Our proprietary platform, VertexPlans, streamlines plan reviews, field inspections, reporting, and communication to ensure faster turnaround times and improved service to our clients.
We’re looking for an experienced Senior Client Success Manager to join our team. This role is only open to candidates with 7+ years of direct Client Success / Customer Success or Account Management experience. (Applications without this will not be considered.)
This is an on-site role based in Fort Worth, TX.
Qualifications:
Bachelor’s degree required
Some prior sales experience is required
Must have 7+ years of Client Success Manager or Account Manager
Ability to build trust and strong relationships with clients
Skilled in sales, upselling, and negotiation
Responsibilities:
Build and maintain strong, long-lasting client relationships as the primary point of contact
Onboard new clients and ensure their smooth integration with company services
Identify and pursue opportunities for upselling and cross-selling to grow accounts
Collaborate with internal teams to coordinate project delivery and meet client expectations
Monitor project progress and provide regular updates to clients and stakeholders
Prepare and analyze reports on client performance, revenue, and account growth
Advocate for client needs within the company to improve products and services
Negotiate contracts, manage renewals, and ensure compliance with agreements
- Travel up to 50% to meet with clients and attend meetings as required
Compensation & Benefits:
Total compensation up to $100,000 annual
Health, Dental, and Vision Insurance coverage
Retirement plan with a 5% company match
12 paid holidays per year
Unlimited Paid Time Off (PTO) — restrictions apply
Company-provided vehicle for business use
Apply now to Join our Growing Team!
Aoka is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.